You will meet people that are complainers. They have to have something to complain about all the time. Hopefully you will only have customers that are this way (customers can be replaced) and not team members.
I know that it can be very unnerving having to deal with unsatisfied customers. Just try to remember that sometimes you just can't make everyone happy. Try to be as pleasant as possible and direct them to a customer support number or to someone in your upline that has experience in dealing with "difficult" customers. Hopefully you won't have to deal with that customer again.
Occasionally you will find a complainer on your team, hopefully your team is not infested with them. SO what can you do to stop the complaining? Sometimes you can't stop it (there are some people that have to complain). But here are some things that you can do to cut down on legit complaints.
- Education- training is important. You'd be surprised how a little training will take most of the questions and complaints out of your team. Have various forms of training available (teleconferencing, webinars, group meetings, online training thats available at all times, books, CD's,...)
- Motivation- this goes hand in hand with the training. Some people have no idea how to run a business, never mind network marketing. They don't understand that its all about selling YOU, not the product. Proper motivation and empowerment/esteem building tools will help your team weather the storms.
- Communication- I know it is hard to be on the phone all day, but an email to all of your team is a great way to motivate and to keep your team informed. Have them email you questions that they may have. Let them know that it is okay to call you in an emergency for help, its just difficult being on the phone all the time when ther is no emergency.
